Privacy Policy

Welcome to 99jili. This Privacy Policy explains how we handle your personal information when you use our website and services. This policy applies exclusively to users within the Philippines.

Our commitment is to maintain the confidentiality and security of your data. Please note that this policy only covers our official platform. It does not apply to third-party websites, external links, or services you may visit after leaving our site; we recommend reviewing the privacy policies of any such external entities.

We collect information necessary to provide a secure and compliant gaming environment:

• Account and Identity Data: Username, email address, and phone number used for account creation and communication.
• Verification Documents: Identification documents provided during the KYC (Know Your Customer) process to confirm age and identity.
• Payment Data: Transaction details and payment method information required to process deposits and withdrawals.
• Gaming and Transaction Activity: Records of games played, betting history, wins, losses, and financial movements.
• Technical Data: IP address, browser type, device identifier, operating system, and usage patterns.
• Support Communications: Records of your interactions with our customer support team.

We obtain information through three primary channels:

• Directly from You: When you register an account, update your profile, upload verification documents, or contact support.
• Automatically: Via cookies and similar technologies as you navigate our platform to improve user experience and security.
• Partner Providers: From our partner payment processors and identity verification services to confirm the validity of transactions and credentials.

Your data is used for the following essential purposes:

• Account Management: To create and maintain your profile and provide access to services.
• Financial Processing: To facilitate secure deposits and withdrawals of PHP.
• Compliance and Security: To verify your age, confirm your identity, and prevent fraud or the creation of multiple accounts.
• Personalization: To optimize the layout and content displayed based on your preferences.
• Legal Obligations: To fulfill reporting and regulatory requirements applicable to gambling operators in the Philippines.
• Marketing: To send promotions and updates, but only if you have provided your explicit consent.

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With trusted partners who handle payment processing, identity verification, and technical infrastructure.
• Legal Requirements: When compelled by law to share data with relevant authorities or regulatory bodies to prevent crime or comply with legal orders.
• Operational Necessity: With technical providers who ensure the website remains available and secure.

We implement robust security measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit between your device and our servers.
• Access Control: Strict internal policies that limit data access to authorized personnel only.
• Isolation: Sensitive payment information is isolated and handled through secure channels.
• Monitoring: Continuous system monitoring to detect and respond to potential security threats.

We use cookies to enhance your experience, remember your preferences, and secure your session. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Depending on the nature of the data, you have the following rights:

• Access and Correction: Request a copy of your data or correct inaccuracies in your profile.
• Deletion and Portability: Request the removal of your data or the transfer of your data to another service.
• Objection and Consent: Object to specific processing activities or withdraw your consent for marketing communications.

To exercise these rights, please contact our support team through the channels available on our Support page. Please be aware that even after an account is closed, we are required by gambling and anti-money laundering laws in the Philippines to retain certain records for a mandatory period.

We retain your personal information for as long as your account remains active. Once an account is closed, we continue to store necessary data for the timeframe required by applicable law in the Philippines to meet legal, tax, and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated personal data.

Parents or guardians who believe a minor has created an account may report this through our official support channels.

To provide our services, some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data and maintain a level of security consistent with our policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of the page periodically to stay informed about how we handle your data.

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us via the official communication channels provided on our Support page.